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Contact us

How can you contact us?

Please get in touch with us if you have any questions at all.
See below for the several ways you can do this.


For all enquiries please send us an email to [email protected]¬†and we will get back to you as soon as possible.

Customer service charter

Right treatment

  • Listen and try to understand your circumstances.
  • Be helpful, polite and treat you fairly and with respect.
  • Do what we say we will do.

Keeping you informed

  • Keep you updated with the progress of your order or enquiry.
  • Tell you what will happen next and by when.

Getting it right

  • Apologise and put it right if we make a mistake.
  • Use your feedback to improve how we do things.
  • Explain things clearly if the outcome is not what you'd hoped for.


If you have a customer service query please call - 01772 838 363
Lines open Monday-Friday 8am-5pm.

If you have a business query please call - 01772 838 301
Lines open Monday-Thursday 8am-5pm, Friday 8am-1.15pm.

Location and opening times


Plumbs Ltd
Brookhouse Mill
Old Lancaster Lane
Preston PR1 7PZ

Opening times

Mon:9am - 4:30pm
Tue:9am - 4:30pm
Wed:9am - 4:30pm
Thu:9am - 4:30pm
Fri:9am - 4pm
Sat:9am - 3pm
UK-wide service
UK-wide service
Family business
Family business
Free in-home consultation
Free in-home consultation
Over 800 fabrics
Over 800 fabrics
Quality guarantee
Quality guarantee

Stay informed

Sign-up to our mailing list for details of new products, collections and special offers.

You can expect to receive a newsletter from us around once per month and you can unsubscribe at any time.

Added to your samples

View options in the comfort of your home

We'll go through our fabric collections and offer advice on colour and designs. There's no pressure to buy anything.